1. Product Information & Specifications

All product descriptions, specifications, statements, and technical data provided on this website are for general guidance only. They are intended to offer an overview of our offerings and may be subject to change without notice. While we strive for accuracy, details such as dimensions, finishes, and configurations may vary based on availability or project-specific requirements.

2. Accuracy of Information

At Vidro, we strive to ensure that all information provided on our website — including product descriptions, specifications, imagery, and technical data — is accurate and up to date. However, due to the bespoke nature of our offerings and ongoing product development, some details may change over time. We do not warrant the accuracy, completeness or reliability of any information on the site. Content may include typographical errors, outdated references, or misstatements that may not reflect the latest designs, materials, or configurations available. All information should be considered indicative and for general guidance only. Before making any purchase or design decision, we recommend confirming product details with us directly to ensure they meet your specific needs or project requirements. We reserve the right to update, revise or remove content at any time without prior notice.

3. Website Use

By accessing and using the Vidro website, you agree to do so only for lawful and legitimate personal or professional purposes, refraining from any activities that could disrupt, damage, or impair the website’s operation or security, including but not limited to attempting unauthorized access to any part of the site or its systems, copying, reproducing, selling or exploiting any content without express permission, employing automated tools such as data mining or scraping technologies to extract information, transmitting viruses or harmful code, or engaging in any conduct that violates applicable laws or infringes on the rights of Vidro or others, and acknowledge that Vidro reserves the right to restrict, suspend or terminate your access at its sole discretion if these terms are breached or misuse is detected.

4. Third-Party Links:

The Vidro website may contain links to third-party websites or resources for your convenience, but these links do not constitute an endorsement or approval by Vidro of the content, products, services, or practices of those external sites, and Vidro accepts no responsibility or liability for their availability, accuracy, privacy policies, or any damages or losses arising from your use of them.

5. Limitation of Liability

To the fullest extent permitted by law, Vidro and its affiliates, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, losses, or expenses arising out of or in connection with your use or inability to use this website, including but not limited to any errors, inaccuracies, omissions, interruptions, defects, delays, or failures in the operation or transmission of the website or any content, as well as any reliance on information, products, or services provided herein, whether arising from contract, tort, negligence, strict liability, or otherwise, even if Vidro has been advised of the possibility of such damages, and you agree that your sole and exclusive remedy for dissatisfaction or damages is to cease use of the website.

6. Changes to Terms

Vidro reserves the right to update, modify, or amend these Terms of Use at any time and for any reason, without prior notice to you, with all such changes becoming effective immediately upon being posted on the website, and by continuing to access or use the site following the posting of any updated terms, you acknowledge that you have read, understood, and agreed to be bound by the revised Terms of Use, so we encourage you to review this page periodically to stay informed of any modifications or updates that may affect your rights or obligations when using our services.

1. Information We Collect

When you interact with Vidro’s website or services, we may collect various types of personal information that you voluntarily provide. This includes your full name, email address, phone number, mailing address, and any other details you submit through enquiry forms, order placements, or account registrations. We also gather technical data such as your IP address, browser type, and browsing activity to help improve our website performance and user experience.

2. How We Use Your Information

The personal information you provide is primarily used to respond efficiently to your enquiries, process your orders accurately, and deliver the products or services you request. Additionally, we use your information to communicate important updates about your transactions, notify you of changes to our services, and share news, promotions, or marketing materials—but only if you have explicitly opted in to receive such communications. Our goal is to ensure a smooth, personalised, and transparent interaction with Vidro.

3. Cookies and Tracking Technologies

Vidro’s website utilises cookies, web beacons, and other tracking technologies to enhance your browsing experience and provide us with insights about how visitors use the site. Cookies help us remember your preferences, analyse trends, and gather demographic information. This data allows us to tailor content and advertising to better suit your interests. You have control over cookies through your browser settings and can choose to disable or delete them, though this may affect some site functionalities.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, in order to provide our services effectively, we may share your data with trusted third-party partners such as payment processors, shipping companies, or IT service providers who assist us in fulfilling your orders and maintaining our operations. We ensure that these parties adhere to strict confidentiality and data protection obligations. We may also disclose your information if required by law or to protect the rights and safety of Vidro, our customers, or others.

5. Data Security

Vidro is committed to safeguarding your personal information by implementing robust security measures designed to prevent unauthorised access, loss, misuse, or alteration of your data. These measures include encryption protocols, secure servers, firewalls, and regular security audits. Despite these efforts, no method of electronic transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.

6. Changes to This Policy

Vidro may update or revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. Any updates will be posted on this page along with a revised effective date. We recommend that you review this policy regularly to stay informed about how we protect your personal information and your rights.